Health Professional and Patient Interaction, 7th Edition

The revised and updated seventh edition of Health Professional and Patient Interaction emphasizes respectful interactions in a wide range of health care settings. Strategies for effectively communicating with patients of all ages, as well as abusive, depressed and impaired patients, are illustrated through examples and various scenarios.

Key Features:

• A framework of respect and ethics is presented to drive decision making in patient communication.


• Patient stories introduce the patient's point of view to illustrate the principles described in each chapter.


• Individual chapters detail advice for effective, respectful interaction with newborns through toddlers, children and adolescents, adults, and older adults.


• Questions for Thought and Discussion ending each section engage students in applying their knowledge to a variety of situations.


• Updated information highlights the importance of professionalism and values.


• A context of respect is addressed in relation to institutional settings, a diverse society, and difficult situations.


• Self respect in the student years and the professional medical career is emphasized.

Part 1: Creating a Context of Respect

1. Respect: The Difference it Makes

2. Respect in the Institutional Settings of Health Care

3. Respect in a Diverse Society

Part 2. Respect for Yourself

4. Respect for Yourself: The Student Years

5. Respect for Yourself in Your Professional Capacity

Part 3. Respect for the Patient's Situation

6. Challenges to Patients

7. Respect for the Patient's Personal Relationships

Part 4. Respect through Communication

8. The Patient's Story

9. Respectful Communication in an Information Age

Part 5. Components of Respectful Interaction

10. Professional Relatedness Built on Respect

11. Professional Boundaries Guided by Respect

12. Professional Closeness: Respect at its Best

Part 6. Respectful Interaction: Working with Patients Effectively

13. Respectful Interaction: Working with Newborns, Infants, and Toddlers

14. Respectful Interaction: Working with Children and Adolescents

15. Respectful Interaction: Working with Adults

16. Respectful Interaction: Working with Older Adults

Part 7. Some Special Challenges

17. Respectful Interaction when the Patient is Dying

18. Respectful Interaction in Other Difficult Situations